1. Forgotten your password?

We can help you retrieve it quickly and easily. Just enter your email in "log in" section and your password will be sent to your mail box.

Of course, you're welcome to open an entirely new account too, but we urge you to consider using your existing account. Here's why:

  • You won't need to type in your shipping and billing addresses again.
  • Your will be able to use your designs previously saved under your account.
  • You will have access to all your previous orders and invoices

Enter your email adress, and your password will be sent to your mailbox.


     2.  Will the pattern I draw  be embroidered on the scarf?

No. Your own design will be knitted in the garment, not embroidered.

     

     3. How can I create my own custom scarf?

You can start create your own custom scarf here. Please read our short manual or watch tutorial movie about how to create your own scarf, first.


    4. Do you ship orders world-wide?

Yes, we can ship and accept payment from any country in the world (With PayPal).

We can ship with TNT Express or regular post service to any country in the world. Please read our Shipping and Pricing terms first.


    5. How long does it take to produce my order?

 
Production for single items usually takes up to 7 days. For orders larger than 100 items, should be agreed additionally.

    6. How is my order packaged?

We pack your order in a white box with Scarfmaker logo. 

Larger orders may be packed in several boxes.

   


     7. What Payment Methods do you accept?

Scarfmaker.com accepts MasterCard, Visa, Discover and other payment methods, all through Paypal.

    8. How can I reorder my design? 

  All your saved designs are saved in "My Own Design" section. You can reorder them as many times as you want.

  If you want to reorder your saved design in other color combination, then place an order for your previous design as usual through the web, and send us an email with color information.

   9. Please don't use my scarf photo for your portfolio.

  If you don't want us to use your own design and photo of your custom made scarf in our portfolio. Just send us an email to info@scarfmaker.com.


 








E-Mail: info@scarfmaker.com. 2008 Scarfmaker inc. All rights reserved